Work With Your 24/7 Monitoring Agents
Whenever your home alarm system in Louisville goes off, your round-the-clock monitoring experts will act immediately. Their first step is to verify your alarm, and that involves communicating with you. The guideline they follow is based on the type of emergency. For example, when a medical emergency is triggered, one attempt will be made to get in touch with you before first responders are deployed. If you have a burglary alarm - the most frequent type of alarm - a monitoring agent will abide by these procedures to get in touch with you:
- An effort will be made to reach you using the central command panel. You will typically be required to supply a passcode.
- If that attempt isn’t successful, a call is attempted to your principal contact number.
- A second number or your first contact person is attempted next.
- If you still can’t be reached, local law enforcement officers are deployed.
- Your monitoring professionals will try to reach you again once authorities are notified.
If you're not in a situation where you can interact with the monitoring team, don’t fret. Assistance will still be sent even if you're unable to substantiate the emergency.
Get protection for any emergency with a Vivint home alarm system in Louisville
Get prepared for any emergency with a modern home alarm system in Louisville from Vivint. Call (502) 483-0778 to begin customizing your property’s security today.