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What should you do when your Louisville home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system shields your home – and your family members – against the multitude of risks you might encounter, like theft, fire, and carbon monoxide leaks. Despite the fact that your home may be prepared, that doesn’t mean you are. Do you have a good idea of what to do if your Louisville home alarm system goes off? The sound of an alarm can be startling, confusing, and could provoke panic. Your best bet is to stay composed and follow these simple tips.

Steps to Take Whenever Your Home Alarm System In Louisville Goes Off

It’s a scenario no resident wishes to encounter, but it’s also why you ordered a home alarm system from the outset. You’re woken up in the wee hours of the morning with the unmistakable sounding of an alarm after a security sensor has been activated. What is your next move?

  1. Don’t panic. This is easy to say but harder to do when your home security alarm is blaring, and your pulse is racing. But keeping a cool head is the optimal way to assess the situation. Avoid the temptation of trying to handle the emergency on your own but instead let your monitoring professionals and first responders do their job.
  2. Attend to your family members. Your priority should be your family and getting them out of harm’s way. In the case of a intrusion, this might include proceeding to an appointed safe zone as far from access points as possible. It’s likely that your alarm may have deterred the invader, but it’s always wiser to be safe than sorry. If there’s smoke or a fire, please exit your house without delay.
  3. Remember your cell phone. Nowadays, most homeowners carry their phones at all times, but you might neglect to take it during an urgent situation. You’ll want to have it. You’ll have the chance to stay connected with your monitoring specialists and receive updates through your home security app.

Work With Your 24/7 Monitoring Agents

Whenever your home alarm system in Louisville goes off, your round-the-clock monitoring experts will act immediately. Their first step is to verify your alarm, and that involves communicating with you. The guideline they follow is based on the type of emergency. For example, when a medical emergency is triggered, one attempt will be made to get in touch with you before first responders are deployed. If you have a burglary alarm - the most frequent type of alarm - a monitoring agent will abide by these procedures to get in touch with you:

  • An effort will be made to reach you using the central command panel. You will typically be required to supply a passcode.
  • If that attempt isn’t successful, a call is attempted to your principal contact number.
  • A second number or your first contact person is attempted next.
  • If you still can’t be reached, local law enforcement officers are deployed.
  • Your monitoring professionals will try to reach you again once authorities are notified.

If you're not in a situation where you can interact with the monitoring team, don’t fret. Assistance will still be sent even if you're unable to substantiate the emergency.

Get protection for any emergency with a Vivint home alarm system in Louisville

Get prepared for any emergency with a modern home alarm system in Louisville from Vivint. Call (502) 483-0778 to begin customizing your property’s security today.